Last Updated: 25/04/2024

This Refund & Cancellation Policy applies to all bookings made with Venegow Car Rentals. By booking a rental through our platform, you agree to abide by this policy.

1. Cancellation by Renter

• If you cancel a booking, a 25% cancellation fee (of the total rental cost) applies.

• Cancellations must be submitted through the Venegow Car Rentals website, booking portal, or by contacting our customer service team directly.

2. Refunds

• Refunds for cancellations will be processed within 14 business days from the date of cancellation.

• The refunded amount will be the rental cost minus the 25% cancellation fee.

3. Exceptions

Venegow may, at its discretion, waive the cancellation fee and issue a full refund in extenuating circumstances, including:

• Verified medical emergencies.

• Natural disasters, accidents, or government-imposed restrictions.

👉 Supporting documentation may be required for approval.

4. No-Shows

• Renters who fail to show up for their booking without prior cancellation will not be eligible for a refund.

5. Caution Fee Refunds

• The caution fee is refundable within 48 hours after the rental period ends, provided there are:

  • No damages to the vehicle.

  • No outstanding liabilities (fines, late fees, or unpaid charges).

• If damages or liabilities are recorded, the caution fee will be partially or fully withheld to cover costs.

6. Refund Method

• All refunds will be processed back to the original payment method used at the time of booking.

Contact Us

For questions or refund-related inquiries, please contact us:

📧 Email: info@venegow.com
📞 Phone: +234 813 655 5553