Rental payments and cancellation
Rental payments are non-refundable after payment under Venegow’s current standard booking policy. Review the quotation and the applicable terms before making payment. Any expressly agreed contract exception is governed by that agreement. Contact Venegow promptly if a booking date or itinerary needs to change; rescheduling and any applicable charges require confirmation.
Refundable security deposits
A security deposit, where an agreed refundable deposit applies, is separate from the rental fee. The amount, inspection conditions, authorised deductions and return process are stated in the vehicle agreement. A non-refundable rental payment does not by itself convert an agreed refundable security deposit into a rental fee.
Enquiries and confirmation
A website request does not confirm a reservation or the availability of a vehicle. Venegow reviews your itinerary and provides the booking requirements. Do not make payment without the applicable quote and confirmed payment instructions. Contact info@venegow.com or +234 813 655 5553 for a payment or cancellation enquiry.
Questions before you book
Does a website enquiry reserve a vehicle?
No. The request starts a discussion. Venegow confirms vehicle availability, the quote and the applicable booking steps before a reservation is confirmed.
How are self-drive and chauffeur rates different?
Chauffeur service uses the agreed driver arrangement and operating period. Self-drive is billed by calendar day under the approved renter agreement and has a three-day minimum under the current rate list supplied on 7 October 2026.
Can I request a Toyota Prado?
Yes. Share your dates, itinerary, passenger needs and whether you want a driver or a self-drive enquiry. The actual model and hire mode are confirmed for your dates.
Can I request interstate travel?
Provide the exact destination, planned stops and one-way or return arrangement. Route acceptance, vehicle availability and any overnight terms are reviewed for the proposed journey.
Where can I find current prices?
The price page displays the current chauffeur 10-hour and 24-hour rates supplied by Venegow, plus self-drive daily prices where supplied. Self-drive has a 3-day minimum; airport and unlisted charges remain quotation-based.
Are security deposits the same as rental fees?
No. The rental fee and any agreed refundable security deposit have separate terms. Review the vehicle agreement and inspection conditions before booking.