Requests, quotes and vehicle confirmation
Provide accurate contact details, travel dates, pickup and destination addresses and the intended use. A submitted website enquiry begins a discussion and is not a confirmed vehicle reservation. The actual vehicle, pricing basis, permitted travel area and applicable agreement are confirmed through the booking process.
Approved use and operating conditions
Use of a vehicle, authorised drivers, rental hours, fuel, mileage, maintenance, insurance and deposit conditions are governed by the agreement supplied for the booking. Ask the team to explain any condition before confirmation. Do not assume that an additional driver, an interstate route or a longer operating period is permitted without agreement.
Changes and applicable policies
Contact Venegow before changing a date, route, vehicle requirement or return arrangement. Extra time or movements may change the quote. Read the payment and cancellation policy together with any specific contract terms and the agreed refundable security-deposit conditions.
Questions before you book
Does a website enquiry reserve a vehicle?
No. The request starts a discussion. Venegow confirms vehicle availability, the quote and the applicable booking steps before a reservation is confirmed.
How are self-drive and chauffeur rates different?
Chauffeur service uses the agreed driver arrangement and operating period. Self-drive is billed by calendar day under the approved renter agreement and has a three-day minimum under the current rate list supplied on 7 October 2026.
Can I request a Toyota Prado?
Yes. Share your dates, itinerary, passenger needs and whether you want a driver or a self-drive enquiry. The actual model and hire mode are confirmed for your dates.
Can I request interstate travel?
Provide the exact destination, planned stops and one-way or return arrangement. Route acceptance, vehicle availability and any overnight terms are reviewed for the proposed journey.
Where can I find current prices?
The price page displays the current chauffeur 10-hour and 24-hour rates supplied by Venegow, plus self-drive daily prices where supplied. Self-drive has a 3-day minimum; airport and unlisted charges remain quotation-based.
Are security deposits the same as rental fees?
No. The rental fee and any agreed refundable security deposit have separate terms. Review the vehicle agreement and inspection conditions before booking.